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Actionable Insights
What needs your attention right now
Wait time mentioned in 42% of negative feedback today
High Priority
Service praised in 61% of positive feedback
Observation
Negative feedback spikes between 18:00–19:00
High Priority
Why are they unhappy?
Top drivers for negative feedback
Needs Work12% impact
Wait time
45%
Food quality
30%
Cleanliness
15%
Disappointed5% impact
Wait time
60%
Service
25%
Price
15%
Recommendation: Wait time
appears in both categories. Reducing wait times by 5 mins could convert 45% of Needs Work
to Good
.
Hourly Satisfaction
Identify when service quality dips
⚠️ Dip detected: 14:00 - 15:00
Device Performance
Where is feedback coming from?
In-Store Kiosk
High Volume • Fast Capture
98
Responses
Excellent avg.
No Google Prompt
QR Code
Detail Rich • Review Driver
44
Responses
Good avg.
12% Conversion
Note: Kiosk feedback is optimized for speed and does not prompt for Google Reviews.
Live Pulse
Real-time incoming data
🚧 DEMO MODE: Data shown is for testing purposes only.